FREQUENTLY ASKED QUESTIONS
DO I NEED A REFERRAL?
No, you are welcome to self-refer but will need a GP referral if you wish to claim a Medicare rebate.
DO YOU HAVE A CANCELLATION POLICY?
Yes, if you need to cancel or reschedule your appointment, please provide at least 1 business day's notice by phone, text, or email. Providing less than 1 business day's notice will result in a late cancellation fee unless there are extenuating circumstances.
HOW LONG IS A SESSION?
Sessions last approximately 50 minutes.
WHAT SHOULD I EXPECT IN MY FIRST SESSION?
The first session is about building the foundations of the therapeutic relationship and getting to know each other. It is important to complete and discuss some paperwork related to your personal details and consent. You may also be asked to complete some questionnaires about your symptoms. The session is then dedicated to discussing the issues that brought you to therapy and exploring relevant background details about your life. Based on the information discussed, logistical and therapeutic plans can be agreed for future sessions.
DO YOU OFFER TELEHEALTH?
If it is safe and appropriate to do so, sessions can be conducted via phone or video.
HOW LONG WILL TREATMENT LAST?
Treatment duration is dependent on a number of factors, including reason for referral, symptom severity, goals, and funding. The anticipated number of sessions required will be discussed in your initial appointment.
CAN I GET ASSISTANCE WITH PAYING FEES?
There are a few options to reduce your out-of-pocket cost.
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If you have a valid GP referral and MHTP, Medicare provide a rebate of $96.65 per session.
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If your GP provides a WorkCover or DVA referral, there are no out-of-pocket costs to you.
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Depending on your private health insurance coverage, you may be eligible to claim a rebate from your provider.
DO YOU OFFER APPOINTMENTS OUTSIDE NORMAL BUSINESS HOURS?
Everyone has to work around different responsibilities and obligations. Rachel offers some flexibility around scheduling with appointments until 6pm most days. Weekend appointments may be available on special request. Please note that out-of-hours appointments may incur an additional surcharge.
WHAT QUALIFICATIONS DO YOU HAVE?
To practice in Australia, all psychologists require a minimum of 6 years of training. Rachel holds tertiary qualifications in psychology and is fully registered with the Psychology Board of Australia, as required by law.
To maintain registration, psychologists commit to undertaking continuing professional development activities. Rachel has completed additional training in multiple areas of interest recently, including Schema Therapy, Acceptance and Commitment Therapy, trauma-related presentations, self-esteem issues, and grief and loss.